Administrative fees

Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Service fees vary depending on:

  • point of sale (online, Air France ticket office, etc.),
  • place of issuance (online or by phone, etc.).

TICKET CHANGES/REISSUE

On airfrance.com.auBy phone at the Air France call center
Ticket purchased on airfrance.com.au or at an Air France call center No fees € 15
Ticket purchased on a third-party site or travel agency € 30 Refer to your local travel agent.

Refunds

On airfrance.com.auBy phone at the Air France call center
Ticket purchased on airfrance.com.au or at an Air France call center € 20 € 20
Ticket purchased from a third-party site or travel agency Refer to your local Travel Agent.

*Service fees collected in Australia will be converted into local currency AUD. **Travel agencies set and apply their own service or administrative fees for changes and refunds of Air France tickets. These fees therefore vary by agency. * Air France charges no fees for changeable and refundable fares Air France charges no fees for unaccompanied children and passengers with reduced mobility Air France charges no fees for refund amounts lower than EUR 100