Accessibility statement

We want everyone to be able to use the Air France website and app. This accessibility statement explains our commitment to digital accessibility, the standards we aim to meet, and how to contact us if you need help or want to report an issue.

Air France is committed to making its websites and mobile app accessible for everyone, regardless of ability. To achieve this, Air France is following the Web Content Accessibility Guidelines (WCAG) 2.2, level AA criteria. Following these guidelines helps make its website and app more accessible. This is not only useful for people with disabilities but for everybody.  

Based on internal accessibility assessments, Air France recognizes that its mobile application do not yet fully meet all applicable accessibility requirements.

The issues identified to date include:

• Incomplete support for screen readers, including VoiceOver and TalkBack, in certain screens or user flows.

• Incomplete support for text resizing and Dynamic Type/large text settings in certain parts of the applications.

• Missing, insufficient, or inconsistent accessible labels and hints for some interface elements.

• Issues affecting logical navigation, focus management, or reading order in more complex journeys.

• Certain color contrast and visual perception issues.

• Other defects affecting compatibility with assistive technologies in specific contexts.

This list may not be exhaustive and illustrates the main types of accessibility issues identified by Air France through external audits and internal testing.

Air France has already implemented a number of accessibility improvements and remains committed to addressing the remaining issues through an ongoing remediation program.

We are committed to meeting our accessibility targets and are working to improve some of these criteria. Have you encountered problems in accessing a service or content on our website or app? Do you have any suggestions for improvement? Please contact us and describe your problem in an email to the following address: mail.digital.accessibility@airfrance.fr

We aim to ensure the highest quality experience for all our passengers. If you require any assistance at the airport or during your flight, our staff are on hand to ensure you have everything you need to guarantee a stress-free trip.  

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