Legal information

Please find all legal and commercial information related to booking a trip, adding an extra option, creating an account, or using our website below.

Transport rules and liability

About Air France

General information on Air France in your country

General conditions of carriage

General conditions for passengers and baggages

Special conditions

Depending on the country or region where you booked your ticket, Special Conditions may be added to the General Conditions of Carriage

Air carrier liabililty

Limits of liability in case of incident, delay or luggage

Passengers rights

Implementation of the European regulations 261/2004

Travel voucher conditions

Terms and conditions when requesting a non-refundable voucher

Accessibility statement

Discover all our accessibility commitments.

Loyalty programs terms and conditions

Flying Blue terms and conditions

See the terms and conditions of Flying Blue signing program

Bluebiz terms and conditions

View the general conditions of membership to bluebiz

Terms and conditions for Air France and KLM accounts

Creation and use of a AF KLM account

Privacy policy - Security

Privacy policy

How we collect and use your personal data

Suspicious e-mails and text messages

How to deal with suspicious e-mails and text messages

Cookie management

Description and cookies settings on our website

Satisfaction and compliance surveys

Surveys to measure customer satisfaction and compliance for our products and services

Products and services

Additional Baggage option

Additional Baggage terms and conditions

Kids Solo Option

Kids Solo terms and conditions

Lounge Option

Lounge terms and conditions

Seat Options

Seat Options terms and conditions

Last-minute paid upgrade

Terms and Conditions for a last-minute paid upgrade

Sustainable aviation fuel (SAF) Option

General terms and conditions of the Sustainable aviation fuel (SAF) Option

Personalized airport services option

Terms and conditions of the Personalized airport services

Air France Concierge service

Terms and conditions of the Air France Concierge service

"La Première Lounge Suite" Option

Terms and conditions of the "La Première Lounge Suite" service

"La Première Lounge Suite + Exclusive Airport Experience" Option

Terms & Conditions of Sale for the "La Première Lounge Suite + Exclusive Airport Experience" Option

"La Première Airport Experience" Option

Terms & Conditions of Sale of the "La Première Airport Experience" Option on flights departing from Terminal T2E - Paris-Charles de Gaulle