General Conditions of Sale for the "La Première Lounge Suite + Exclusive Airport Experience" Option

These Conditions are an integral part of the General Conditions of Sale as defined under the "Legal Notices" section. Any Customer who purchases a "La Première Lounge Suite + Exclusive Airport Experience" Option declares that they are capable of entering into a contract, has read the present General Conditions of Sale, and accepts them unreservedly. In return for the payment of the Price, Air France offers the Customer the possibility of benefiting from a private track reserved for customers traveling in the La Première Cabin and the suite of the La Première Lounge.

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In the present General Conditions of Sale, unless otherwise indicated from the specific context, the expressions and terms below shall be defined as follows: 

"Air France":  Société  Air France, a limited liability company incorporated under French law, with its registered office at  45 rue de Paris, F-95747  Roissy CDG  Cedex, France, and registered with the Registry  of  Commerce and Companies  of  Bobigny under the number 420 495 178.  "Business Cabin" : Area aboard the aircraft for customers who have purchased a Business fare ticket. "La Première Cabin": Area aboard the aircraft for customers who have purchased a La Première Fare ticket. "Customer ": an individual person of legal age who has booked a ticket in the Business Cabin on an AIR FRANCE flight and who wishes to book the La Première Lounge suite + Exclusive Airport Experience Option. "General Conditions of Sale or 'Conditions' or 'Presents' ": The present conditions defining the conditions or purchase of the "La Première Lounge Suite + Exclusive Airport Experience" Option ". "Long-haul" : flights operated by Air France between Europe and Asia, Oceania, Africa (outside of North Africa), North and South America, the Middle East, the Caribbean, or the Indian Ocean. "La Première Lounge suite + Exclusive Airport Experience Option" or "Option": possibility offered to the Customer to reserve, in return for the payment of the Price, the service as described in article 2 of the Presents.

The La Première Lounge suite + Exclusive Airport Experience Option is a service available only for Customers who have booked an Air France Business Cabin ticket on a Long-haul flight.

By subscribing to the La Première Lounge suite + Exclusive Airport Experience Option, the Customer benefits from the following services available in Terminal 2E at Paris-Charles de Gaulle airport on the day of their departure:

- Private airport experience:

  • Welcome by a La Première agent at door 17 of Terminal 2, Hall E at Charles de Gaulle airport
  • Baggage transfer to the La Première vestibule (check-in area reserved for customers with a La Première Cabin ticket)
  • Transfer by private luxury sedan to the La Première lounge
  • Assistance with travel formalities: Identity check, baggage check-in,
  • Private airport experience: Passage through a security checkpoint dedicated to La Première customers, passage through a dedicated border checkpoint within the La Première Lounge.

- Access to a Suite located in the La Première Lounge for a period of three (3) hours on the day of departure with a reserved slot. Each exclusive private suite in the La Première Lounge can accommodate up to 4 people. These Suites measure up to 45m2 and  include:  

  • A living room with a sofa, two (2) armchairs, a desk area, a dining table with four (4) seats, a flat-screen TV with network channels, and video-conferencing facilities
  • A bedroom with a double bed, a flat-screen TV with network channels and a safe
  • One bathroom
  • Each suite has its own private outdoor patio
  • One suite (suite 1) has been fitted out to meet disabled access standards
  • Two interconnecting suites (suites 1 and 2) for up to 8 people

These Suites feature special services:

  • On site catering service: With the same menus by Chef Alain Ducasse as in the La Première Lounge
  • Possibility of reserving a SISLEY treatment
  • Mini bar,
  • Exceptional bedding and linens
  • One bathroom
  • Business: Videoconferencing on the lounge screen Small office area,
  • Additional services: Ironing and shoe-shining service available on request

The La Première Lounge suite + Exclusive Airport Experience Option is a service available only for Customers who have booked an Air France Business Cabin ticket on a Long-haul flight.

  • The "La Première Lounge suite + Exclusive Airport Experience" Option can be booked for 3,000 euros or 600,000 Miles (for 1 to 4 people traveling on the same flight) if the itinerary booked by the Customer is never served by an aircraft equipped with the La Première Cabin.
  • The "La Première Lounge suite + Exclusive Airport Experience" Option can be booked for 4,000 euros or 800,000 Miles (for 1 to 4 people traveling on the same flight) if the itinerary booked by the Customer can be served by an aircraft equipped with the La Première Cabin.

The booking can be made via a call center before the day of departure or at the airport with an agent from the La Première team, subject to availability. Unaccompanied minors cannot subscribe to the La Première Lounge suite + Exclusive Airport Experience Option.

4.1 The Customer can pay for the "La Première Lounge Suite + Exclusive Airport Experience" Option using one of the payment methods offered on the Websites. 4.2 Payment for the "La Première Lounge Suite + Exclusive Airport Experience" can be made in Miles, where applicable.

The La Première Lounge suite + Exclusive Airport Experience Option is associated  with an Air France flight number and must be used on the day of the flight's departure for which the customer has purchased a La Première Lounge suite + Exclusive Airport Experience Option.  The La Première Lounge suite + Exclusive Airport Experience Option is subject to availability.

The "La Première Lounge suite + Exclusive Airport Experience" Option purchased by a Customer may be modified or transferred to another flight, depending on the fare conditions of the Customer's ticket, subject to availability. 

7.1 The Option booked by the customer is personal and non-transferable. Once a customer has purchased the "La Première Lounge suite + Exclusive Airport Experience" Option, it is not refundable in cash or by crediting Miles except in the cases provided for in Article 7.2.

7.2 The customer who has purchased the "La Première Lounge suite + Exclusive Airport Experience" Option may only be reimbursed the Price of the Option in the following circumstances:

  • The flight for which the Customer has purchased the Option is canceled, modified, or delayed.
  • Following a voluntary flight change made by the Customer, the option is unavailable (Long-haul flight equipped with a La Première Cabin).
  • The Customer's plane ticket is refundable.

The Customer may request a refund for the Price of the Option by completing an online claim accessible via the "Contact us" section of our website.

Air France shall not be liable and shall not be deemed to have failed in its obligations in the event of non-performance of all or part of the services covered by the present contract due to a case of force majeure as defined or interpreted by French law. In such a case, the Customer shall not be entitled to any indemnity, interest, or compensation for any direct or indirect loss suffered as a result of the failure to provide services.

Data collected by Air France for the purposes of the Option are processed in accordance with the laws and regulations in force. For more information, please consult our Data Security and Privacy Policy

Air France reserves the right to alter these General Conditions of Sale at any time. Subscriptions to the Option will be subject to the General Terms and Conditions of Sale in force at the time of booking, unless a change to these General Terms and Conditions of Sale is required by law or governmental authority (in which case this change will also apply to all orders already placed).