Refunds- Travel vouchers
Refunds or travel voucher on tickets, options or other services... Here's everything you need to know! Requesting a refund or a travel voucher online is quick and easy, and saves you time.
If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.
Request a travel voucher or a refund
FAQ on travel vouchers
Did you take out cancelation insurance?
If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.
Did you take an option?
Please note: the paid options are refundable Under certain conditions only. Before asking for a refund, please check the conditions of your paid option:
Did you also book a hotel, a car or any activity?
We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.